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Evidence Guide: MSS403013 - Lead team culture improvement

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS403013 - Lead team culture improvement

What evidence can you provide to prove your understanding of each of the following citeria?

Facilitate the team's understanding of the competitive systems and practices strategy

  1. Communicate with all team members the objectives and benefits of the competitive systems and practices strategy.
  2. Review with team members the techniques and methods that will be used in achieving the competitive systems and practices strategy.
  3. Using a systems approach, help team members understand how the team fits into the organisation.
  4. Establish appropriate communication and teamwork within the team and with other teams.
  5. Develop a work structure with the team that allows for everyone to participate in the application of the competitive systems and practices strategy.
Communicate with all team members the objectives and benefits of the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review with team members the techniques and methods that will be used in achieving the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Using a systems approach, help team members understand how the team fits into the organisation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish appropriate communication and teamwork within the team and with other teams.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a work structure with the team that allows for everyone to participate in the application of the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate application of knowledge about the importance of controlling variation in competitive systems and practices

  1. Develop the application of a statistical approach by all team members to all relevant facets of the system with a view to reducing variation.
  2. Encourage the approach of building quality and ensuring team members assist each other in meeting requirements.
Develop the application of a statistical approach by all team members to all relevant facets of the system with a view to reducing variation.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the approach of building quality and ensuring team members assist each other in meeting requirements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of skills and knowledge within the team

  1. Encourage appropriate training for all team members.
  2. Involve team members in identification of skill needs and skill gaps, and in development of a strategy for training, skills acquisition and self-improvement so as to ensure awareness, learning and commitment.
Encourage appropriate training for all team members.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve team members in identification of skill needs and skill gaps, and in development of a strategy for training, skills acquisition and self-improvement so as to ensure awareness, learning and commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the development of commitment within the team to the competitive systems and practices strategy

  1. Ensure that the team has sufficient resources and adequate equipment available to meet the requirements of the competitive systems and practices strategy.
  2. Encourage the adoption of continuous improvement.
  3. Encourage employee acceptance of responsibility for the quality of own work.
  4. Provide continuous feedback and communication of progress at all levels in implementing the strategy.
  5. Involve team members in relating identified problems and opportunities for improvement to the competitive systems and practices strategy, and involve them in developing any required changes, to ensure awareness, learning and commitment.
  6. Establish and monitor indicators of team culture.
Ensure that the team has sufficient resources and adequate equipment available to meet the requirements of the competitive systems and practices strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage the adoption of continuous improvement.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage employee acceptance of responsibility for the quality of own work.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Involve team members in relating identified problems and opportunities for improvement to the competitive systems and practices strategy, and involve them in developing any required changes, to ensure awareness, learning and commitment.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and monitor indicators of team culture.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate the team's understanding of the competitive systems and practices strategy

1.1

Communicate with all team members the objectives and benefits of the competitive systems and practices strategy.

1.2

Review with team members the techniques and methods that will be used in achieving the competitive systems and practices strategy.

1.3

Using a systems approach, help team members understand how the team fits into the organisation.

1.4

Establish appropriate communication and teamwork within the team and with other teams.

1.5

Develop a work structure with the team that allows for everyone to participate in the application of the competitive systems and practices strategy.

2

Facilitate application of knowledge about the importance of controlling variation in competitive systems and practices

2.1

Develop the application of a statistical approach by all team members to all relevant facets of the system with a view to reducing variation.

2.2

Encourage the approach of building quality and ensuring team members assist each other in meeting requirements.

3

Facilitate the development of skills and knowledge within the team

3.1

Encourage appropriate training for all team members.

3.2

Involve team members in identification of skill needs and skill gaps, and in development of a strategy for training, skills acquisition and self-improvement so as to ensure awareness, learning and commitment.

4

Facilitate the development of commitment within the team to the competitive systems and practices strategy

4.1

Ensure that the team has sufficient resources and adequate equipment available to meet the requirements of the competitive systems and practices strategy.

4.2

Encourage the adoption of continuous improvement.

4.3

Encourage employee acceptance of responsibility for the quality of own work.

4.4

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

4.5

Involve team members in relating identified problems and opportunities for improvement to the competitive systems and practices strategy, and involve them in developing any required changes, to ensure awareness, learning and commitment.

4.6

Establish and monitor indicators of team culture.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Facilitate the team's understanding of the competitive systems and practices strategy

1.1

Communicate with all team members the objectives and benefits of the competitive systems and practices strategy.

1.2

Review with team members the techniques and methods that will be used in achieving the competitive systems and practices strategy.

1.3

Using a systems approach, help team members understand how the team fits into the organisation.

1.4

Establish appropriate communication and teamwork within the team and with other teams.

1.5

Develop a work structure with the team that allows for everyone to participate in the application of the competitive systems and practices strategy.

2

Facilitate application of knowledge about the importance of controlling variation in competitive systems and practices

2.1

Develop the application of a statistical approach by all team members to all relevant facets of the system with a view to reducing variation.

2.2

Encourage the approach of building quality and ensuring team members assist each other in meeting requirements.

3

Facilitate the development of skills and knowledge within the team

3.1

Encourage appropriate training for all team members.

3.2

Involve team members in identification of skill needs and skill gaps, and in development of a strategy for training, skills acquisition and self-improvement so as to ensure awareness, learning and commitment.

4

Facilitate the development of commitment within the team to the competitive systems and practices strategy

4.1

Ensure that the team has sufficient resources and adequate equipment available to meet the requirements of the competitive systems and practices strategy.

4.2

Encourage the adoption of continuous improvement.

4.3

Encourage employee acceptance of responsibility for the quality of own work.

4.4

Provide continuous feedback and communication of progress at all levels in implementing the strategy.

4.5

Involve team members in relating identified problems and opportunities for improvement to the competitive systems and practices strategy, and involve them in developing any required changes, to ensure awareness, learning and commitment.

4.6

Establish and monitor indicators of team culture.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, for one (1) or more team culture changes, to:

identify the competitive systems and practices used by the team

identify changes to the work of the team flowing from the implementation of the relevant competitive systems and practices

facilitate and monitor changes designed to improve team culture

communicate effectively with team members providing relevant feedback.

Must provide evidence that demonstrates knowledge relevant to their job role sufficient to fulfil their job role independently, including:

features of competitive operational practices in the team’s work area

principles of change management

facilitation techniques to encourage team development and improvement.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Systems approach includes consideration of the role and requirements of one or more of:

customers

suppliers

employees

other value stream members

members of the public and community groups

other external individual, group or organisation

technical processes and equipment

statutory and regulatory requirements, including work health and safety (WHS) and environment legislation and regulations

quality standards.

Team culture can be monitored by one or more of:

surveys

evaluation of toolbox or other regular meetings

direct discussion with team members

monitoring of other indicators (e.g. error rates and absenteeism)

analysis of root cause related to status of team culture.